Product Support & Warranty

1. Tell us what happened

Include the following information so we can identify the order and understand the problem:

• Your order number or other proof of purchase.
• The product name and a description of the issue.
• When you first noticed the issue.
• Clear photos of the product, the affected area and the packaging where available.

If an item appears unsafe or broken, stop using it while the issue is being reviewed.

2. Keep the item and packaging

Keep the item, accessories and packaging until we explain the next steps. Please contact us before paying for a return or sending anything to a manufacturer or to an address printed on the parcel.

3. How an issue is reviewed

We may ask for additional information that is relevant to the issue. Once the details have been reviewed, we will explain the available remedy and any return instructions. The remedy will depend on the circumstances, any applicable product promise and your rights under applicable law.

4. Product-specific warranty or guarantee

Any warranty or guarantee expressly included in your product listing or order confirmation applies according to its stated terms. This page does not replace such a promise or create an additional fixed-term warranty.

Normal wear, accidental damage or problems caused by misuse may be treated differently from a product defect. This does not limit any rights or remedies that cannot lawfully be excluded.

5. Change-of-mind returns

If you simply wish to return an unused item, please follow the Return & Refund Policy. The 14-day change-of-mind request period is separate from any mandatory rights you have for faulty or incorrectly supplied goods.