Privacy Policy

1. Who is responsible for this store

Last updated: 2015-03-04

Artvera Studio is the trading name used on this website. The business operating the store is Realtime Electronic Commerce LTD, at 8 The Green. Ste A. in the City of Dover County of Kent, 19901 Number 7216925.

The business identified above is responsible for the personal information it processes in operating this store. Contact details appear at the end of this policy.

2. Information we collect

• Contact and order information: your name, email address, telephone number if provided, billing and delivery addresses, products ordered and order history.
• Account and support information: information you provide when creating an account or contacting us, including messages and relevant photos.
• Payment information: payment status and transaction details made available by our payment providers. Payment credentials are processed by the checkout and payment services you use; please do not email full card details to us.
• Device and usage information: IP address, browser and device details, pages visited, cart activity and information collected through cookies or similar technologies, subject to the privacy settings and permissions that apply.

We receive this information from you, your use of the website, and providers involved in operating the store, processing payments or fulfilling orders.

3. How we use information

We use relevant information to process payments and orders, arrange delivery, manage returns, respond to questions, maintain accounts where offered, prevent fraud, secure the store, and meet legal and accounting obligations.

We use your contact details to send marketing messages where permitted and according to your choices. You can use the unsubscribe instructions in a message or contact us to stop marketing messages. Order and service messages may still be sent when needed.

We use website analytics to understand how visitors use the store, measure performance and improve the shopping experience, subject to applicable consent requirements and privacy choices.

We use advertising tools and work with advertising partners to measure campaigns, build relevant audiences and show more relevant ads. Information such as device identifiers, browsing events and purchase events may be shared for these purposes, subject to applicable law and privacy choices. Under some U.S. state privacy laws, this activity may be considered a sale or sharing of personal information or targeted advertising. You may have a right to opt out through Your Privacy Choices.

Where a legal basis is required, processing may be based on fulfilling our contract with you, complying with a legal obligation, your consent, or legitimate interests such as keeping the store secure and responding to enquiries, where those interests are not overridden by your rights.

4. Shopify, service providers and other disclosures

The store is hosted on Shopify. We share information as needed with providers supporting the store, including payment services, order-fulfilment providers, delivery carriers, technical services and customer-support tools. Where advertising or analytics services are enabled, the relevant disclosures appear in the sections above.

We may also disclose information to comply with applicable law, respond to a valid legal request, protect rights and safety, or in connection with a business transaction such as a merger or transfer, subject to applicable requirements.

Shopify also processes information in connection with its platform and services. Read Shopify’s Privacy Policy for information about Shopify’s practices and rights relating to its processing.

We use Shopify Network Intelligence. In connection with these enhanced services, Shopify may combine information from your interactions with this store with information from interactions with other merchants and Shopify services to provide features such as personalisation, store performance and advertising. Shopify is responsible for aspects of this processing as described in its privacy policy. You can visit Shopify’s Privacy Portal to learn about and exercise the rights available for Shopify’s processing.

5. Cookies and privacy choices

Cookies and similar technologies support functions such as keeping items in a cart, remembering preferences and maintaining security. Optional uses depend on the services enabled and the choices available to you.

You can manage available cookie preferences through the store’s privacy controls and your browser settings. Blocking certain cookies may affect site functions. Where consent is required, optional technologies should be used according to the consent you provide.

Visit Your Privacy Choices for available controls relating to data sharing and targeted advertising. Availability and the effect of a control can depend on your location and the device or browser you use.

6. International processing, retention and security

Shopify and other providers may process information in countries outside the country where you live. Where applicable law requires safeguards for an international transfer, those requirements apply to the transfer.

Information is retained for as long as needed for the purposes described here, including fulfilling orders, maintaining required records and resolving disputes. The appropriate period depends on the type of information and applicable legal requirements.

We use reasonable safeguards appropriate to the information and services involved. No method of transmission or storage can be guaranteed completely secure.

7. Your rights

Depending on your location, you may have rights to access, correct or delete personal information, receive a portable copy, restrict or object to certain processing, withdraw consent, or opt out of certain data sharing or targeted advertising. Some rights are subject to exceptions under applicable law.

To make a request, use the contact details below. We may need information reasonably necessary to verify your identity and, where relevant, an authorised agent’s permission. We will handle requests and any applicable appeal rights within the period required by applicable law. You may also complain to your local data protection authority where that right applies.

Withdrawing consent does not affect processing already lawfully carried out. Certain information may still be needed to fulfil an order or meet legal obligations.

8. Children and external websites

The store is intended for adult customers. We do not knowingly collect personal information from children under 16. If you believe that a child has provided information to us, please contact us so we can review and address it.

External websites and services, including third-party tracking sites, have their own privacy practices. Please review their policies before providing information to them.

9. Changes to this policy

We may update this policy to reflect changes in the store, our practices or legal requirements. The updated version and date will be posted here, and any additional notice required by applicable law will be provided.